Annex
List of ground handling services
1.The administrative ground assistance and supervision shall include:a)Representation and liaison services with local authorities or any other person, disbursements on behalf of the user and the provision of premises to his/her representatives;b)loading, messages and telecommunications control;c)Processing, stocking, handling and management of loading units;d)Any other supervisory service before, during and after flight and any other administrative service requested by the user.2."Passenger" assistance shall include any form of assistance to departing or arriving passengers, passengers in transit or those waiting for their connecting flights, namely the control of air tickets, travel documents, baggage checking and their carriage up to the screening system.3."Baggage" assistance shall include baggage processing in screening rooms, their screening, their preparation with a view to departure, their loading or unloading from the systems intended to take them from the aircraft to the screening room and vice versa, as well as the baggage carriage from the screening room to the distribution room.3."Freight and mail" assistance shall include:a)for import, export or transit freight, physical freight handling, processing of documents, custom formalities or any measure of conservation agreed between parties or required by circumstances;b)for mail, upon arrival and departure, physical processing of mail, document processing and measure of conservation agreed between parties or required by circumstances.4.The "runway operations" assistance shall include:a)guiding the aircraft upon arrival and departure;b)assistance to aircraft parking and provision of appropriate means;c)communications between the aircraft and the service provider on air side;d)loading and unloading the aircraft, including provision and implementation of necessary means, the transport of passengers and crew members between the aircraft and the airport terminal as well as the carriage of baggage between the aircraft and the terminal; excluding activities coming under the responsibility of air navigation services;e)assistance to aircraft start and provision of appropriate means;f)aircraft moving upon departure and arrival, provision and implementation of necessary means;g)transport, loading in the aircraft and unloading of food and drinks.5.The "aircraft cleaning and servicing" assistance shall include:a)internal and external cleaning of the aircraft, the washroom service, the water service;b)cabin air-conditioning and heating;c)cabin arrangement with necessary equipment, stocking of such equipment.6.The "fuel and oil" assistance shall include:a)organization and filling up fuel tank and fuel trade-in, including stocking, control of the quality and quantity of goods /items delivered;b)Oil filling-up and other liquid ingredients.8.The "on line maintenance" shall include:a)regular operations carried out before flight;b)specific operations, as per the user’s request;c)provision and management of parts and maintenance equipment;d)request or reservation of a parking point and/or shed for maintenance purposes.9.The "air operations and crew management" assistance shall include:a)flight preparation at the departing airport or any other place;b)in-flight assistance, including in-flight change of itinerary, where necessary;10.The "ground transport" assistance shall include:a)organizing and carrying passengers, crew members, baggage, freight and mail between various terminals of the same airport, but excluding any transport between the aircraft and any other point within the perimeter of the same airport;b)any special transport as requested by the user.11.The "catering service" assistance shall include:a)liaison with service providers and administrative management;b)stocking food, drinks and accessories for their preparation;d)preparation and delivery of foodstuff and equipment.