Directions to Provide Protocols to Mitigate and Manage the COVID-19 Outbreak Amongst Employees and Customers in the Personal Care Services Industry (Alert Level 3)

Jurisdiction
South Africa
Citation
Government Notice R696 of 2020
Primary work
Disaster Management Act, 2002
Date
19 June 2020
Language
English
Type
Legislation
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Taxonomies
South Africa
Disaster Management Act, 2002

Directions to Provide Protocols to Mitigate and Manage the COVID-19 Outbreak Amongst Employees and Customers in the Personal Care Services Industry (Alert Level 3)

Government Notice R696 of 2020

I, Khumbudzo Ntshavheni, MP, the Minister for Small Business Development, in terms of the Regulations published in Government Gazette No. 43364, Government Notice No. 608 of 28 May 2020, and made in terms of section 27(2) of the Disaster Management Act, 2002 (Act No. 57 of 2002), hereby issue the Directions set out in the Schedule hereto in order provide protocols to mitigate and manage the COVID-19 outbreak amongst employees and customers in the personal care services industry, as per Table 2 (7) of Alert Level 3 Regulations, which specifies that the Directions of the relevant Cabinet member (herein the Minister for Small Business Development) may identify categories of services, in consultation with Cabinet member responsible for health (Minister of Health) as safe to resume, under specified conditions.Khumbudzo Ntshavheni, MPMinister for Small Business Development

Definitions

1. In these Directions, a word or expression bears the meaning assigned to it in the Regulations promulgated in Regulations published in Government Gazette No. 43364, Government Notice No. 608 of 28 May 2020, and made in terms of section 27(2) of the Disaster Management Act, 2002 (Act No. 57 of 2002), and unless the context otherwise indicated2. "Regulations" means the regulations published in Government Gazette No. 43364, Government Notice No. 608 of 28 May 2020.

Scope

3. These Directions are issued in order to assist categories of services under the Personal Care Service industry that are deemed as safe to resume operations and specify conditions (protocols) under which such services may operate.4. The permitted services under this Directions may only commence with operations upon ensuring full compliance with the relevant protocols for their services.5. The categories of services that are deemed safe to resume operations are the following-a) Hairdressing;b) Barbering;c) Nail and toe treatment;d) Facial treatment and make - up;e) Body massage; andf) Tattooing and body piercing.

Protocols for the permitted personal care services

1. Objectives of the protocols

1.1The objectives of these protocols is to assist employers to establish an environment that mitigates the spread of Covid 19, which if properly implemented and complied with, would assist with the sustainable of health and safety ofthe employees and customers in the personal care services industry.
1.2These protocols have been developed to provide a framework to mitigate and manage the COVID-19 outbreak amongst employees and customers in the personal care services industry.

2. Scope

2.1These protocols apply to the personal care services industry, employees and customers to prevent the exposure to COVID-19.
2.2These protocols are issued in order to assist personal care services industry (formal and informal), to comply with the Lockdown Regulations.

3. Protocols

3.1The developed protocols for COVID-19 operations will apply to the personal care industry (formal and informal) in Level 3 and in particular the following subsectors:
3.1.1Hairdressing;
3.1.2Barbering;
3.1.3Nail and toe treatment;
3.1.4Facial treatment and make-up;
3.1.5Body massage; and
3.1.6Tattooing and body piercing.
3.2In the following areas:
3.2.1Formal salon premises; and
3.2.1Informal salon premises (in-buildings and public spaces/ open air);
3.2.3Formal tattooing and body piercing studios; and
3.2.4Informal tattooing and body piercing studios
3.3All personal care businesses will comply with all applicable COVID-19 State of Disaster Regulations, Guidelines, Notices, Directives and Protocols as issued by the Department of Small Business Development (DSBD) in respect of operations, employees and the workplace.
3.4These protocols apply to formal and informal salons for hair, face, nails, body treatments and tattooing. These protocols do not replace the Regulations and Directives issued. They put in place additional guidelines to ensure that those providing or obtaining personal care services do so in a manner that minimises the risk of transmission of SARS-CoV-2 virus causing Covid-19 disease.
3.5Furthermore, all personal care businesses which are allowed to operate, will adhere to the following basic principles applicable to all salons
3.5.1Hand washing;
3.5.2Social distancing between customers and staff wherever possible;
3.5.3The use of cloth masks at all times, and more protective masks for close facial contact and
3.5.4Cleaning and disinfecting of touch areas and equipment.
3.6Standard operating procedures for formal salons
3.6.1Handwashing or sanitizing
3.6.1.1Provide a hand sanitizing / hand washing station for customers before they enter the business premises
3.6.1.2Wash hands with fresh warm water and soap/ sanitize hands before and after serving a client;
3.6.1.3Sanitize/ wash hands after handling cash; and
3.6.1.4Encourage contactless payment where possible.
3.6.2Cleaning of premises and equipment
3.6.2.1Premises must be cleaned before and after use;
3.6.2.2Disinfect common areas before and after use including after serving each customer;
3.6.2.3Sanitize or wash with soap each equipment or tool before and after each use;
3.6.2.4All bottles with products must be wiped down with a 70% alcohol solution after serving each customer and at the end and beginning of each business day;
3.6.2.5Fresh and clean towels must be used for each customer; and
3.6.2.6Keep windows / doors open, if possible, to ensure adequate ventilation;
3.6.3Personal garment and Personal Protective Equipment (PPE)
3.6.3.1Arrange adequate PPE for employees (including visors and face masks if required);
3.6.3.2Masks must be worn at all times in line with the Guidelines of the Department of Health;
3.6.3.3The stylist must also wear a face shield/ visor that must be cleaned after serving each customer;
3.6.3.4The mask must be worn as per the Guidelines of the Department of Health;
3.6.3.5No customer will be served without wearing a mask;
3.6.3.6Aprons must be changed after serving each customer and re-use can only be done after the apron has been washed with water and soap; and
3.6.3.7Where gloves are required for treatments, they should be changed after each client and should not be shared under any conditions;
3.6.4Social distancing
3.6.4.1Encourage pre-booking appointments to avoid long queues and waiting period;
3.6.4.2Queuing customers must maintain 1.5-meter distance between each other;
3.6.4.3Salons must only allow customers inside if the 1.5-meter distance can be maintained; and
3.6.4.41.5 meter distances must be clearly marked/ demarcated at waiting areas.
3.6.5Compliance
3.6.5.1Explain new procedures and schedules to all employees;
3.6.5.2Is the responsibility of employee to notify the employer if they are tested positive or have been in contact with someone who is Covid-19 positive;
3.6.5.3Explain to each customer the applicable Covid-19 protocols before they are treated;
3.6.5.4Put up a notice for customers on Covid-29 protocols - where possible.
3.6.6Access and booking
3.6.6.1Employees and Owners above the age of 60 or with co-morbidities must be discouraged from working;
3.6.6.2Any owner/ worker and customer who has flu-like symptoms must not be allowed to work or to enter the salon;
3.6.6.3Maintain a register of customers and persons who enter the salon on each day for traceability;
3.6.6.4Use a booking system for treatment appointment;
3.6.6.5No guests allowed;
3.6.6.6Suspend the provision of all beverage and food amenities for customers.
3.6.7Workstations and wash stations
3.6.7.1The basin area must be cleaned after each use;
3.6.7.2The basin area must be deep cleaned at the end of each business day;
3.6.7.3Workstations must be cleaned and sanitized before and after each use;
3.6.7.4Workstations must be arranged to be at least 1.5 meters apart or use cleanable partitions to separate workstations;
3.6.7.5No unnecessary touching and no scalp, neck, shoulders and arms massages at the basin;
3.6.7.6Set time limits for each treatment to minimize unnecessary interactions with customers; and
3.6.7.7Only allow customers who are to receive treatment.
3.7Standard operating procedures for informal salons (in-buildings and public spaces/ open air)
3.7.1Handwashing and sanitizing
3.7.1.1Provide a hand sanitizing / hand washing station for customers before they enter the business premises;
3.7.1.1Wash hands with fresh warm water and soap/ sanitize hands before and after serving a customer; and
3.7.1.2Wash hands after handling cash.
3.7.2Cleaning of premises and equipment
3.7.2.1Premises must be cleaned before and after use;
3.7.2.2Disinfect common areas before and after use including after serving each customer;
3.7.2.3Sanitize or wash with soap each equipment or tool before and after each use;
3.7.2.4All bottles with products must be wiped down with a 70% alcohol solution after serving each customer and at the end and beginning of each business day; and
3.7.2.5Fresh and clean towels must be used for each customer.
3.7.3Personal garment and Personal Protective Equipment
3.7.3.1Masks must be worn at all times in line with the Guidelines of the Department of Health;
3.7.3.2The stylist must also wear a face shield/ visor that must be cleaned after serving each customer;
3.7.3.3The mask must be worn as per the Guidelines of the Department of Health;
3.7.3.4No customer will be served without wearing a mask; and
3.7.3.5Aprons must be changed after serving each customer and re-use can only be done after the apron has been washed with water and soap.
3.7.4Social distancing
3.7.4.1Queuing customers must maintain 1.5 meter distance between each other;
3.7.4.21.5 meter distances must be clearly marked/ demarcated at waiting areas; and
3.7.4.3Distances between stalls must maintained at 1.5 meter.
3.7.5Compliance
3.7.5.1Explain new procedures and schedules to all employees;
3.7.5.2Inform employees on the responsibility to advise the employer if they are tested positive or have been in contact with someone who is Covid-19 positive;
3.7.5.3Explain to each customer the applicable Covid-19 protocols before they are treated; and
3.7.5.4Put up a notice for customers on Covid-29 protocols - where possible.
3.7.6Access and booking
3.7.6.1Employees and Owners above the age of 60 or with co-morbidities must be discouraged from working;
3.7.6.2Any owner/ worker and customer who has flu-like symptoms must not be allowed to work or to be treated; and
3.7.6.3Maintain a register of customers and persons who are treated on each day for traceability.
3.7.7Wash stations
3.7.7.1The basin must be cleaned after each use;
3.7.7.2The basin area must be deep cleaned at the end of each business day;
3.7.7.3Workstations must be cleaned and sanitized before and after each use;
3.7.7.4Workstations must be arranged to be at least 1.5 meter apart;
3.7.7.5No unnecessary touching and no scalp, neck, shoulders and arms massages at the basin;
3.7.7.6Set time limits for each treatment to minimize unnecessary interactions with customers; and
3.7.7.7Minimize the number of persons around the work station to customers awaiting service.
3.8The following protocols for COVID-19 operations apply particular in the tattooing and piercing subsectors. Handwashing or sanitizing and social distancing will apply in the same manner as above.
3.9Standard operating procedures for formal tattooing studios
3.9.1Cleaning of premises and equipment
3.9.1.1Premises must be cleaned before and after use;
3.9.1.2Disinfect common areas before and after use including after serving each customer;
3.9.1.3Wet the work surface with disinfectant and apply plastic wrap and a dental bib;
3.9.1.4Sanitize or wash with soap and water each equipment or tool before and after each use;
3.9.1.5Fresh paper towels must be used for each customer;
3.9.1.6Keep windows / doors open, if possible, to ensure adequate ventilation;
3.9.1.7All ink bottles must be kept clean and in a separate area and not be touched unless wearing clean gloves;
3.9.1.8Spray bottles may not be used for tattoo cleaning, as this causes liquid to become airborne; and
3.9.1.9Only squirt bottles are to be used to apply cleaning solutions onto paper towels and not directly onto the tattoo.
3.9.2Personal garment and Personal Protective Equipment (PPE)
3.9.2.1Arrange adequate PPE for employees (including eye goggles and /or face shields and medical/ surgical face masks);
3.9.2.2Masks must be worn at all times in line with the Guidelines of the Department of Health;
3.9.2.3No customer will be served without wearing a medical/ surgical mask;
3.9.2.4Plastic aprons must be changed after serving each customer;
3.9.2.5Nitrile gloves (non-latex) are required for treatments, use of aseptic technique and should be changed after each client and not be shared under any conditions; and
3.9.2.6Plastic partitions should be placed between each work area and wiped down with disinfectant after attending each customer.
3.9.3Compliance
3.9.3.1Explain new procedures and schedules to all employees;
3.9.3.2Inform employees on the responsibility to advise the employer if they are tested positive or have been in contact with someone who is Covid-19 positive;
3.9.3.3Explain to each customer the applicable Covid-19 protocols before they are treated;
3.9.3.4Put up a notice for customers on Covid-29 protocols - where possible; and
3.9.3.5Medical waste must be stored in a separate area and all medical waste to be collected by a registered medical waste company on a regular basis - As per South African law.
3.9.4Access and booking
3.9.4.1Employees and Owners above the age of 60 or with co-morbidities must be discouraged from working;
3.9.4.2Any owner/ worker and customer who has flu-like / Covid -19 symptoms must not be allowed to work or to enter the salon;
3.9.4.3Use a booking system for treatment appointment;
3.9.4.4Maintain a register of customers and persons who enter the studio on each day for traceability;
3.9.4.5Indemnity forms must be filled in by every tattoo or piercing customer and an addendum must be added to the form to state that the customer is aware of, and accepts the dangers of having a close contact procedure done during Covid-19;
3.9.4.6The pen used for this form must be disinfected between each customer visit or the customer should use their own pen;
3.9.4.7No guests allowed; and
3.9.4.8Suspend the provision of all beverage and food amenities for customers.
3.9.5Work area
3.9.5.1Work area must be cleaned and sanitized before and after each use;
3.9.5.2Work area must be arranged to be at least 1.5 meters apart or use cleanable partitions to separate work area;
3.9.5.3No face and neck treatments allowed;
3.9.5.4Where multiple tattoos and piercings are completed during operating hours, such work must be spaced out to allow sufficient time between customers for each tattooist and piercer to have the opportunity to adequately disinfect the work area;
3.9.5.5Only admit to the premises, customers who are to receive treatment; and
3.9.5.6Sharps (for needles, razors, etc.) containers must be provided for each work area.
3.10Standard operating procedures for informal tattooing body piercing studios
3.10.1Cleaning of premises and equipment
3.10.1.1Premises must be cleaned before and after use;
3.10.1.2Disinfect common areas before and after use including after serving each customer;
3.10.1.3Wet the work surface with disinfectant and apply plastic wrap and a dental bib;
3.10.1.4Sanitize or wash with soap each equipment or tool before and after each use;
3.10.1.5Fresh paper towels must be used for each customer;
3.10.1.6Keep windows / doors open, if possible, to ensure adequate ventilation;
3.10.1.7All ink bottles must be kept clean and in a separate area not be touched unless wearing clean gloves;
3.10.1.8Spray bottles may not be used for tattoo cleaning, as this causes liquid to become airborne; and
3.10.1.9Only squirt bottles are to be used to apply cleaning solutions onto paper towels and not directly onto the tattoo.
3.10.2Personal garment and Personal Protective Equipment
3.10.2.1Arrange adequate PPE for employees (including eye goggles and/ or face shields and medical/ surgical face masks);
3.10.2.2Masks must be worn at all times in line with the Guidelines of the Department of Health;
3.10.2.3No customer will be served without wearing a medical/ surgical mask;
3.10.2.4Plastic aprons must be changed after serving each customer;
3.10.2.5Nitrile gloves (non-latex) are required for treatments, use of aseptic technique and should be changed after each client and not be shared under any conditions; and
3.10.2.6Plastic partitions should be placed between each work area and wiped down with disinfectant after attending each customer.
3.10.3Compliance
3.10.3.1Explain new procedures and schedules to all employees;
3.10.3.2Inform employees on the responsibility to advise the employer if they are tested positive or have been in contact with someone who is Covid-19 positive;
3.10.3.3Explain to each customer the applicable Covid-19 protocols before they are treated;
3.10.3.4Put up a notice for customers on Covid-29 protocols - where possible; and
3.10.3.5Medical waste must be stored in a separate area and all medical waste to be collected by a registered medical waste company on a regular basis - As per South African law.
3.10.4Access and booking
3.10.4.1Employees and Owners above the age of 60 or with co-morbidities must be discouraged from working;
3.10.4.2Any owner/ worker and customer who has flu-like / Covid-19 symptoms must not be allowed to work or to enter the salon;
3.10.4.3Use a booking system for treatment appointment;
3.10.4.4Maintain a register of customers and persons who enter the studio on each day for traceability;
3.10.4.5Indemnity forms must be filled in by every tattoo or piercing customer and an addendum must be added to the form to state that the customer is aware of, and accepts the dangers of having a close contact procedure done during Covid-19;
3.10.4.6The pen used for this form must be disinfected between each customer visit orthe customer should use their own pen;
3.10.4.7No guests allowed; and
3.10.4.8Suspend the provision of all beverage and food amenities for customers.
3.10.5Work area
3.10.5.1Work area must be cleaned and sanitized before and after each use;
3.10.5.2Work area must be arranged to be at least 1.5 meters apart or use cleanable partitions to separate work area;
3.10.5.3No face and neck treatments allowed;
3.10.5.4Where multiple tattoos and piercings are completed during operating hours, such work must be spaced out to allow sufficient time between customers for each tattooist and piercer to have the opportunity to adequately disinfect the work area;
3.10.5.5Only admit to the premises, customers who are to receive treatment; and
3.10.5.6Sharps (for needles, razors, etc.) containers must be provided for each work area.

4. Contact details in the event of the abovementioned sector wishing to clarify the issue of Protocols

Abovementioned sector may contact the Department of Small Business (DSBD) on 0860 663 7867 for more information or alternatively send their queries to info@dsbd.gov.za for clarity

5. Commencement

These Protocols come into operation on the date of publication in the Government Gazette.
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History of this document

19 June 2020 this version
Commenced
18 June 2020
Assented to

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Legislation 1
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